Returns & Exchanges

Returns & Exchanges Policy

Better Games and Hobbies

At Better Games and Hobbies, we want you to be completely satisfied with your purchase. We follow the requirements of the Australian Consumer Law (ACL), which provides guarantees for goods and services. Here's how our returns and exchanges work:

Your Rights Under Australian Consumer Law

You're entitled to a repair, replacement or refund if a product you purchase has a major problem. This includes situations where the item:

  • Has a fault that would have stopped you from buying it had you known,

  • Is significantly different from its description or sample,

  • Is unfit for its usual purpose and can’t be fixed easily,

  • Is unsafe.

For minor problems, we’ll offer a repair or replacement where appropriate.

Change of Mind Policy

Unfortunately, we do not offer returns or refunds for change of mind purchases. Please choose carefully when placing your order. If you have any questions about our products, feel free to contact us before checking out.

How to Request a Return

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery.

To start a return:

  1. Email us at bettergamesandhobbies@gmail.com with:

    • Your order number,

    • Photos of the item and packaging,

    • A brief description of the issue.

  2. We'll review your claim and provide next steps (refund, replacement, or repair).

  3. If a return is approved, we’ll give you return shipping instructions.

Shipping Costs

  • If the product is faulty or incorrect, we cover return shipping.

  • If we approve a return that is not due to a fault, return shipping may be your responsibility.

Processing Time

We aim to process all returns within 5–10 business days of receiving the returned item. Refunds are issued to your original payment method.

Items We Can’t Accept for Return

We cannot accept returns for the following (unless faulty):

  • Custom-made items, this includes all 3d printed items as these are printed to order.

  • Opened tools or adhesives.

Questions?

If you need help with a return, reach out to us at bettergamesandhobbies@gmail.com. We're here to help make things right.